SHIPPER / RECEIVER & BACKUP CUSTOMER SERVICE REPRESENTATIVE
Status: Full Time / PermanentLocation: Kitchener, ON
Working at CB (Canadian Bearings) means to be part of a dynamic team that is committed to collaborating with one another while delivering reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.
It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.
We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:
WHAT YOU’LL BE DOING:
Mondays, Wednesdays and Fridays, responsible for the receiving, put-away, picking, packing and/or shipping of customer orders, ensuring our customers receive what they need when they need it.
Track shipment status, and provide updates to customers, as required.
Receive and inspect products upon delivery to verify quality and completeness, maintaining our reputation of reliability.
Accurately document and communicate incidents appropriately to ensure we learn and improve through our challenges.
As backup CSR (Tuesdays & Thursdays), act as first point of contact for customers via phone, email or in-person (sales counter).
Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
Maintain a safe and clean workspace, and report health & safety related concerns, upholding our commitment to Health & Safety.
Collaborate and communicate with key partners and colleagues to maintain an effective, unified team-focused goal of delivering to our customers’ needs.
Proactively engage in continuous learning and development regarding CB, our products & processes, and also yourself to set yourself and CB up for continued success.
Actively model our positive culture through teamwork and collaboration with all team members at all times.
WHAT YOU’LL BRING TO THE TEAM:
High School Diploma required; post-secondary education preferred
Minimum 1 year customer service experience required
Previous shipping and picking experience (an asset)
Excellent communication skills
Basic math and analytical skills
Ability to lift up to 70 lbs. occasionally as part of shipping/receiving support
QUALITIES OF A GREAT FIT:
Good team-player with the ability to build strong, functional relationships and work collaboratively
Accepts accountability for and takes pride in their work
Socially adaptable; able to gauge one’s audience and speak on their level
Resourceful and creative problem solver
Takes initiative and drives for results
Resilient, professional, and conducts their business with tact and diplomacy
Curious, probing, inquisitive and eager to learn
Benefits of being part of our team:
Comprehensive Group Benefits Program
Employee & Family Assistance Program (EFAP)
RRSP Matching Plan
Personal & Professional Development Subsidy
Employee Recognition Program
Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
Constructive, engaging organizational culture
Opportunity to work alongside experienced industry professionals
Our careers allow you the opportunity to utilize and expand your skills, experience and knowledge in a position that you will find both challenging and rewarding as you continue to increase your potential through the achievement of your career goals.
Canadian Bearings is an equal opportunity employer. Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require a specific accommodation because of a disability or a medical need, please indicate the accommodation required.
We thank you for interest in CB and applying to be part of the Canadian Bearings Team. Please note that applications will only be accepted online and only those candidates that are selected for further consideration will be contacted.
Copyright @ 2004-2018 Canadian Bearings Ltd. Tous droits réservés.
TEMPS D'ARRÊT DU SYSTÈME PROGRAMMÉ - 18 JUIN 2022
Veuillez noter que le site Web ne sera pas disponible de 6h00 à 18h00 le 18 juin 2022. La période d'indisponibilité sera programmée pour que les mises à jour nécessaires soient appliquées aux serveurs du réseau.
Nous nous excusons pour les inconvénients occasionnés.